Lina · Legal

Terms of Service

Last updated: September 15, 2026 · Revision 1
Effective for an account from the moment it accepts this version at signup. For an account that accepted an earlier version, or none: effective October 15, 2026, or 30 days after we email notice to that account’s admin if later (Terms of Service, section 18).

1. Who we are, and who “you” are

These Terms of Service (“Terms”) are an agreement between you and Lina. Lina is the trade name of Joseph Linares, a sole proprietor based in San Diego, California (“Lina”, “we”, “us”). “You” means the organization that signs up for Lina. The individual who accepts these Terms does so only as the organization’s authorized representative and confirms that they are at least 18 and have authority to bind it; the payment, indemnity, liability and dispute obligations in these Terms are the organization’s, not that individual’s personally.

Lina is offered only to organizations for business, nonprofit or political purposes, not for personal, family or household use. These Terms include our Acceptable Use Policy and our Privacy Policy, and — because you use Lina for an organization — our Data Processing Addendum.

2. What Lina is

Lina is a hosted service that gives your organization an AI assistant and a Command Center to run it. Depending on your plan, it includes:

• a public AI chat assistant that answers from the knowledge you give it;
• a hosted, branded site at yourname.linasystems.org (and your own domain, on plans that include one);
• a knowledge base you can fill by typing, uploading documents, forwarding email to your organization’s inbound address, or crawling web pages;
• an AI phone agent that answers a phone number we provide;
• a staff AI assistant (MIND) and an AI Website Editor;
• email ingest and an email inbox with AI-drafted replies that a team member can review and choose to send;
• contact, member, volunteer, donor and export tools and, in the Campaign edition, campaign information and political content plus donation or charge-issue records captured from calls; and
• team logins with admin, editor and viewer roles.

What each plan includes is listed on our pricing page. We run the AI, the phone lines and the hosting for you on our own provider accounts (listed on our Subprocessors page), so no AI provider account or API key is needed from your team. We may improve or change features over time; if we remove a major feature of your plan, we will tell you first.

3. Accounts and access

• Access by invitation. While we onboard our first customers, signing up requires an invitation code. We may decline a signup before it goes live; if we do, we will not charge you, or we will refund any charge.
• Keep your account secure. Keep sign-in details safe and your contact and billing details current. You are responsible for activity under your account, including your team members’. Give each person their own login with the right role.
• No use by children. Lina is not for use by children under 13. Do not give a child under 13 an account, direct Lina to that age group, or use Lina to collect personal information from them.
• Tell us about problems. If you think someone got into your account, email security@linasystems.org right away.

4. Plans, allowances and fair use

Each plan includes monthly allowances. Current prices and allowances:

AI answers are completed replies from your public chat assistant and your staff AI (MIND), counted together. Phone minutes are minutes of calls the phone agent handles. Web-search lookups are replies where the assistant searches the web (Google Search) to back up an answer. The admin assistant and the Website Editor also draw on a monthly usage budget included in every plan. Your Command Center shows what you have used.

Allowances reset at the start of each calendar month, Pacific time (America/Los_Angeles), and do not roll over. There is no automatic overage billing: when an allowance runs out, that feature pauses until the next month — the chat assistant answers with a short fixed message instead of an AI reply, and the phone agent stops taking calls. We may also apply daily safety limits to stop runaway usage. If you need more, email support@linasystems.org; we will quote extra capacity before turning it on.

Use Lina for your own organization. Do not resell it, share one account between separate organizations, or try to get around allowances or limits.

5. Billing and renewal

• Prices are in US dollars and billed in advance, monthly or annually, through our payment processor, Stripe. An annual plan costs 10 times the monthly price (two months free).
• Your plan renews automatically at the end of each billing period, at the then-current price, until you cancel.
• Price changes. We will email your billing contact at least 30 days before a new price applies to your renewal, so you can cancel first if you want to.
• Failed payments. If a renewal payment fails, we email you and show a notice in your Command Center. Your space keeps working during a 7-day grace period while you update your card. If the payment still has not gone through after that, we pause your space until it is paid.
• Changing plans. Email support@linasystems.org. We will confirm the new price and when it starts before we make the change. The billing portal handles card updates, invoices and cancellation.
• Taxes. Prices do not include taxes. We do not currently charge sales tax; if that changes, we will tell you before it appears on an invoice. You are responsible for any taxes your organization owes on its purchase.

6. Cancellation and refunds

• Cancel anytime in your Command Center (Settings → Billing → Manage billing in Stripe) or by emailing support@linasystems.org. Cancellation takes effect at the end of the period you have paid for; you keep full access until then and are not charged again.
• Monthly plans: no refunds for partial months.
• Annual plans: if you cancel within 14 days of your first annual payment, we will refund that payment in full — email support@linasystems.org to ask (the portal’s cancel button ends the plan at the end of its term; it does not issue the refund by itself). After those 14 days, and for renewals, an annual plan runs to the end of its term with no partial refunds.
• If we stop providing Lina to you for a reason other than your breach of these Terms, we will refund prepaid fees for the unused part of your term.
• Where the law gives you a right to a refund, you will get it.

7. Your content

You own what you put into Lina — your knowledge, website, notes, conversations, contacts, call records and settings (“Your Content”). You give us permission to host, copy, process, transmit and display Your Content only as needed to run Lina for you, keep it secure and backed up, and prevent abuse. That includes sending it to our AI and communications providers to produce your assistant’s replies, calls and messages.

You are responsible for Your Content and represent that you have all rights, permissions, notices and consents needed for us to process and display it as these Terms describe. Do not upload, crawl, collect or publish anything that is unlawful or that infringes another person’s intellectual-property, privacy, publicity or other rights.

We do not sell Your Content, and we do not use it to train AI models. We do use account-level usage data — for example, how many answers or call minutes you used and what they cost us — to run, bill and improve the service. If you send us feedback, we may use it without owing you anything.

8. AI output and your responsibilities

AI can be wrong. Lina’s chat answers, phone-agent statements and summaries, email drafts, website edits and other AI output are generated probabilistically. They can misread a question, omit context, be out of date, or state something false with confidence. They are not a substitute for legal, financial, medical, tax, accounting, compliance or other professional advice.

You are responsible for:

• the knowledge, uploaded content, settings and instructions you give Lina and the decisions you make using its output;
• reviewing, correcting and approving every AI-drafted email, website edit or other draft before you send or publish it, and regularly testing and reviewing what your public chat assistant and phone agent actually say;
• what your assistant, phone agent, site, calls, emails and other messages say to your audience on your behalf; and
• following all laws that apply to your organization, Your Content and its communications — including consumer-protection, privacy, intellectual-property, election, campaign-finance, political-advertising, telemarketing, calling, texting and commercial-email laws.

Campaign edition. You alone are responsible for campaign-finance and disclosure rules: contribution eligibility and limits, donor and expenditure reporting, recordkeeping, required “paid for by” disclaimers, and disclosures for AI-generated political content. Lina can keep donation or charge-issue records but does not verify donors, contribution limits or legal eligibility, file campaign reports, or certify compliance. Stripe processes your Lina subscription fees, not campaign contributions through Lina.

Do not rely on Lina for professional or emergency advice, or let AI output make a decision that legally requires human judgment or review.

Disclose the bot. Lina labels its public chat assistant as an AI and instructs it never to claim to be human or deny being an AI; like all AI output, the assistant may not always follow its instructions. On the phone, our phone system itself plays a fixed AI notice before every call the AI agent answers and a fixed voicemail notice, which says the message will be recorded, before voicemail records a message (section 9), and the AI agent is also instructed to open with its own AI disclosure. Keep those disclosures clear and conspicuous and do not remove, obscure or defeat them. If your organization sets a voicemail greeting or hold message, do not word it to suggest a person is answering, and make a voicemail greeting say that the message will be recorded. You must comply with California Business and Professions Code sections 17940–17943 (enacted by SB 1001) and any other bot, automated-agent or AI disclosure law that applies to your use.

9. Phone calls, recording and texts

• The fixed notices. Before a call reaches the AI agent, and before any hold message your organization sets, our phone system plays this fixed notice, word for word: “You're speaking with an AI assistant. This call is transcribed to help us respond.” When your organization records calls, it adds “It may also be recorded.” Before voicemail records a message, and before any voicemail greeting your organization sets, it plays “You've reached an automated voicemail line. Your message will be recorded.” The AI agent is also instructed to open with its own AI disclosure.
• Every call the AI agent answers is processed with AI. Lina streams the caller’s audio to an AI model, transcribes the call and writes an AI summary — even when recording is off. By default the transcript and summary of each call are emailed to the staff address your organization sets (or its main email).
• Call recording is off by default. If your organization turns it on, the AI notice adds “It may also be recorded.”, the AI agent is instructed to say “This call is being recorded.” right after its own AI disclosure, and live call audio is kept only after the agent’s opening has finished playing without interruption.
• Voicemail. When your organization sends calls to voicemail, callers hear the voicemail notice and then your organization’s voicemail greeting, and their message is recorded whether or not call recording is on. Our phone provider, Twilio, makes the recording; Lina then copies it into the call record, where it plays on the Phone screen, and deletes it at Twilio. A recording Lina has not copied stays at Twilio, and the call record links to it. A recording Lina has not copied, or whose deletion Twilio has not confirmed, remains at Twilio until the call record is deleted or the caller is erased.
• Consent is your responsibility. You are responsible for the notices and consents the law requires to record, transcribe or process a call with AI. Because the caller and your organization may be in different jurisdictions, you are responsible for determining which laws apply and for obtaining every required consent, including under all-party or “two-party consent” laws in California and other states. Lina’s notices may not by themselves satisfy every law; you can add your own notice to the editable greeting and voicemail message.
• Call transcripts are kept even when recording is off, and details a caller gives (such as a pledge) may be saved to the call record. Tell your callers about this in your own privacy notice.
• Calls and texts. If you use Lina to send texts or place calls, you must comply with the Telephone Consumer Protection Act (TCPA), state calling and texting laws, do-not-call and quiet-hours rules, and carrier requirements such as A2P 10DLC registration. Obtain and keep evidence of any required prior express consent or prior express written consent, provide required identification and opt-out methods, and honor every revocation and opt-out.
• Email. If you send email through Lina, including an AI-drafted reply or campaign message, you are the sender and must comply with CAN-SPAM and other anti-spam and marketing laws. You are responsible for accurate sender information and subject lines, any required advertising disclosure and valid physical postal address, a working unsubscribe method, suppression of opted-out recipients, and timely compliance with opt-out requests. Lina does not decide whether an email is commercial or legally permitted. See the Acceptable Use Policy.

10. Acceptable use

You must follow our Acceptable Use Policy. In short: no unlawful, deceptive or harmful use; no impersonating real people; no spam or unlawful calls or texts; and nothing that puts other customers or the platform at risk.

11. Suspension and termination

• We may investigate suspected violations and suspend your space, remove content, or disable the part involved immediately and without advance notice when we reasonably believe your use violates law or the Acceptable Use Policy, risks harm or liability, threatens Lina or another customer, interferes with a provider, or when a provider or government authority requires it. Where the law allows, we are not liable for a good-faith suspension under this section.
• For a problem that does not require immediate action, we will ordinarily tell you what is wrong and give you a reasonable chance to fix it first.
• We may pause your space for non-payment after the grace period in section 5.
• We may end these Terms immediately for an incurable or repeated violation, fraud, misuse that creates material risk, or when required by law. For another serious breach, we may end them if you do not fix it within 10 days of our notice. We may also stop offering Lina with at least 30 days’ notice; if we do, we will refund prepaid fees for the unused time.
• You can end these Terms at any time by canceling (section 6) or by deleting your account (section 12).

12. Your data when your account ends

If you ask to delete your account (Settings → Account → Delete my organization’s account), your subscription is set to end at the end of the period you paid for — or, if nothing is billing, your space is paused right away. When your subscription ends, for that or any other reason, your space is paused and your data is kept for 30 days. During that time an account admin can still sign in to your Command Center to download a copy of your data (Settings → Account → Export my data) or restart the subscription. The export does not include call or voicemail audio or files over 50 MB; the recordings Lina holds play on the Phone screen, so save any you need from there first.

After the 30 days your space becomes eligible for deletion, and we delete it within 30 days. Copies in our nightly backups expire within 30 days after that. When a call record is deleted — by your organization, by automatic deletion or with your space — or a caller is erased, Lina also asks Twilio to delete any copy of that call’s voicemail it still holds; a deletion Twilio does not confirm is logged, and we remove that copy when you email legal@linasystems.org. Deleted data cannot be recovered.

You must keep your own independent copies of Your Content and records you are legally required to preserve. Lina is not your sole backup or system of record, and our backups are for disaster recovery rather than archival retrieval for individual customers.

13. Availability

We work to keep Lina available, and our security page describes how we run it, but no service-level agreement or SLA applies unless we sign a separate written agreement that expressly says it is an SLA. We do not guarantee any uptime, response time, uninterrupted operation, or that data will never be lost, corrupted or unavailable; targets on the security page are goals, not commitments. Maintenance, safety limits, changes and outages may interrupt the service. Lina depends on third-party providers for hosting, AI, phone, email and payments, and an outage at one of them can affect the service.

14. Disclaimer of warranties

Except as these Terms expressly say, Lina is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement, and any warranty that Lina or its AI output will be accurate, uninterrupted or error-free.

15. Limitation of liability

To the fullest extent the law allows: (a) neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill; and (b) our total liability for all claims relating to Lina or these Terms is limited to the fees you paid us in the 12 months before the event that gave rise to the claim. Part (a) does not limit your obligation to pay fees or your obligations under section 16. Some places do not allow these limits; where they do not, they apply only as far as the law allows.

16. Indemnity

You will defend, indemnify and hold harmless Lina, Joseph Linares and our personnel and agents against third-party claims — and the resulting losses, damages, liabilities and reasonable costs, including attorneys’ fees — to the extent arising from Your Content; your use of Lina, including what your assistant, phone agent, site, calls, emails and messages say; or your breach of these Terms, the Acceptable Use Policy or the law. This does not apply to the extent a claim is caused by our gross negligence or willful misconduct. We will tell you promptly about a claim and let you control its defense with reasonably acceptable counsel; we may participate at our own expense. You may not settle a claim in a way that admits fault for us, requires us to pay, or imposes obligations on us without our written consent.

17. Governing law and disputes

Please read this section carefully. It requires individual arbitration and waives class actions and jury trials unless you opt out on time.

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

Informal process. Except for small-claims actions and requests for temporary or emergency injunctive relief, before starting arbitration or filing a claim, each side must send an individualized written notice describing the facts, legal basis and requested relief, then try in good faith to resolve the dispute for 30 days. Send notice to us at legal@linasystems.org; we will send ours to your account’s admin email. Any limitations period is tolled during those 30 days.

Binding individual arbitration. Except for the exceptions below, any dispute or claim arising out of or relating to Lina, these Terms or the parties’ relationship that is not resolved informally will be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. These Terms are a business agreement: Lina is offered only to organizations for business, nonprofit or political purposes, not for personal, family or household use. One neutral arbitrator will decide the dispute. The arbitration will take place in San Diego County, California, unless the applicable AAA rules or law require another location, and judgment on the award may be entered in any court with jurisdiction. AAA’s applicable rules and law govern fees; we will pay any fees they require us to pay. The arbitrator may award the same remedies a court could award to an individual claimant, including any non-waivable remedy, but may not combine different claimants’ claims.

Earlier disputes. For an account that did not accept this version at signup — one that accepted an earlier version, or none — this section applies only to disputes first arising after this version takes effect for that account (section 18), and never to a dispute that either side noticed under an earlier version, or filed in any court or arbitration, before this version took effect for that account. Those disputes remain governed by the dispute terms of the version then in effect.

Class-action and jury-trial waiver. You and Lina each waive the right to a jury trial and agree to bring claims only in an individual capacity, not as a plaintiff, claimant or class member in any class, collective, consolidated, mass or representative action or arbitration. The arbitrator may not hear or consolidate more than one person’s or organization’s claims. A court, not the arbitrator, will decide any dispute about this paragraph’s enforceability.

Exceptions and court venue. Either side may bring an individual claim in small-claims court if it qualifies. Either side may ask a court for temporary or emergency injunctive relief to protect accounts, confidential information or intellectual-property rights before or during arbitration, without first completing the informal process. Any court proceeding permitted by this section — including a claim after a timely opt-out, a claim that cannot lawfully be arbitrated, and a decision on the enforceability of the class-action waiver — will be brought exclusively in the state or federal courts located in San Diego County, California, except small-claims actions, which may be brought where the claimant qualifies. Both sides consent to those courts’ jurisdiction.

Non-waivable relief and severability. Nothing in this section waives a right or remedy that applicable law does not allow to be waived, including a right to seek public injunctive relief. If such a request cannot lawfully be arbitrated, a court will decide it while the arbitrable claims proceed separately. If the class-action waiver is unenforceable for a particular claim, that claim must proceed in court, not class arbitration; the remaining claims and the rest of this section remain subject to individual arbitration to the fullest extent the law allows.

30-day opt-out. You may opt out of this arbitration agreement by emailing legal@linasystems.org within 30 days after you accept this version at signup or, for any other account, within 30 days after this version takes effect for your account (section 18). Your notice must state that you opt out of arbitration and include your name, organization and account email. Opting out affects only this arbitration agreement; the rest of the Terms still apply. A timely opt-out will not affect any arbitration agreement you previously made with us.

18. Changes to these Terms

We may update these Terms. We will post the new version here with its updated date and revision. If a change is material, we will email your account’s admin at least 30 days before it takes effect, unless the law requires it sooner. If you do not agree, cancel before the change takes effect; on an annual plan we will then refund prepaid fees for the unused part of your term. Using Lina after the change takes effect means you accept it.

When this version takes effect. An account that accepts this version at signup is bound by it from that moment. For any other account — one that accepted an earlier version, or none — it takes effect on October 15, 2026 or, if later, 30 days after we email notice of it to the account’s admin; until then the version that account accepted, if any, continues to apply.

19. General

• Entire agreement. These Terms, with the documents they include and your plan details, are the whole agreement between us about Lina and replace prior or contemporaneous agreements about the service.
• Order of precedence. If these Terms conflict with a document they include, the Data Processing Addendum controls on personal data; otherwise these Terms control, then the Acceptable Use Policy, then the Privacy Policy.
• Severability; waiver. If part of these Terms cannot be enforced, it will be enforced to the greatest extent permitted and the rest still applies. Not enforcing a term is not a waiver of it.
• Assignment. You may not transfer these Terms without our written consent. We may transfer them to a successor to the business, with notice to you.
• Force majeure. Neither side is responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, Internet or utility failures, government action and failures of third-party providers. This does not excuse payment obligations already due.
• We send notices to your account’s admin email address. Send notices to us at legal@linasystems.org.
• We are independent contractors; nothing here creates a partnership, employment or agency relationship.
• Survival. Sections 5–10 (to the extent they concern accrued obligations or prior use), 12, 14–17 and 19, and any provision that by its nature should survive, remain in effect after these Terms end.

20. Contact

Lina (Joseph Linares, sole proprietor) · San Diego, California

• Support and billing: support@linasystems.org
• Legal notices and privacy requests: legal@linasystems.org
• Abuse reports: abuse@linasystems.org
• Security issues: security@linasystems.org