Knowledge Engine
Fix an answer once. Every channel updates.
One shared set of facts sits behind your website chat and your phone line. Correct an answer and the fix shows up in the very next message, with no retraining and no developer.
From $49/mo · on every plan · no setup fee
Instant live corrections
Your team's note is the final word — and it takes effect right away
Your team can fix any answer right from the Command Center dashboard, and the fix shows up in the very next message — on chat and on the phone — with no retraining, no developer, and no waiting for a new release. So if yesterday's hours were wrong, you type the right ones once, and both the web assistant and the 24/7 phone line start saying them right away.
A note overrides outdated information, but only within a fixed set of safety rules. A correction takes effect right away, and it can never push the assistant past the rules it's not allowed to break.
- Fix any answer from the dashboard — the very next chat and phone reply uses the fix.
- No retraining, no model adjustments, no developer, no new release needed.
- One fix reaches every channel at once, right away.
Stays current automatically
The knowledge base stays up to date on its own, all day
Information goes stale when no one is watching it. The Knowledge Engine checks your own website every day or every week, as you choose, so what you publish stays in sync with what the assistant says. And the emails your team already sends become knowledge too: staff blasts can be added to the knowledge base — with a person reviewing them first, before any message from the outside reaches what your assistant tells the public.
- Updates on a schedule (daily or weekly) from your own site — changes you publish flow into the knowledge base without anyone retyping them.
- Email becomes knowledge: staff blast emails can be added to the knowledge base, so the assistant answers the way your team actually writes.
- A person checks it first: conversation threads and anything unclear wait in a review queue for a person to approve before it ever goes live.
- Private stays private: notes marked internal or do-not-touch are kept out of the system completely — they never end up in a public answer.
How it finds the right answer
Grounded in your information
It's built to answer from your real information — and to say so when it doesn't know.
The Knowledge Engine puts accuracy first. The platform instructs the assistant not to make things up, on every conversation, and no setting removes that rule. On the questions where a wrong answer causes real harm — your hours, payment details, public positions, who you are and aren't connected to — it is told to answer only from your own knowledge. If it can't find a real answer, it is told to say so or hand the question to your team instead of guessing. Your team's notes can speed this up, but they can never turn this rule off. Like any AI it can still get something wrong, so review what it says and correct it when it does.
This is the safety rule a note can never override: don't invent hours, dollar amounts, positions, or names; answer from real information or hand it to a person. A note can correct what the assistant says — it can't override this rule.
- On the facts that matter most — hours, dollar amounts, positions — it is told to answer from real information or say it doesn't know.
- Unclear or sensitive questions go to your team instead of being guessed at.
- The platform gives the assistant this rule on every conversation, above every setting your team controls.
- A fix makes the assistant quicker and more accurate — it never makes the rules looser.
How retrieval works
How it finds the right answer, in plain English
You don't need to understand any of this to use it — but here's what's happening behind the scenes. When someone asks a question, the system first searches your knowledge for the keywords most likely to hold the answer. It can then double-check that list by meaning, so a question asked in different words than your notes still finds the right one. All the hard work happens ahead of time, so it doesn't slow down any single reply — answers stay quick whether it's a quiet afternoon or a rush of questions at once.
- 1Find likely matches. A fast keyword search pulls the passages from your knowledge most likely to contain the answer.
- 2Double-check by meaning. An optional step reorders those matches by meaning, so a question asked in different words still lands on the right note.
- 3Answer from real information. The assistant answers from what it found — or says it doesn't know and hands it to your team if it can't.
- 4No slowdown per message. The prep work is done ahead of time, so looking things up doesn't slow down individual replies, even when a lot of questions come in at once.
The takeaway for you: the assistant finds the right facts quickly, writes its reply naturally, and stays fast — and every word comes from the knowledge you control.
Facts graph
See how your key facts connect to each other — and where each one came from.
The facts graph is a view for your team, built directly from the facts you manage in the Command Center — your organization, its positions, contacts, and key resources. It shows how those facts relate to each other, and for each one, where it came from: a synced note, a dashboard edit, or the built-in default. At a glance, you can confirm exactly what the assistant will tell someone, and why.
- Built from your facts, not guessed. The graph comes purely from the facts you've entered — no AI guesswork — so it never invents a person, place, or connection you didn't put there.
- Connections, mapped out. Positions, contacts, and resources are linked to your organization, so you can see how your facts connect in one place.
- Every fact shows where it came from. Each value carries its source — note, dashboard, or default — so it's obvious which facts a note is currently overriding. Notes are the final word, and the graph shows that.
- Always current. The view shows your current facts the moment you open it — there's nothing separate to run and no schedule to manage.
Talk to Eljae
Try it, then start when you’re ready.
This site’s chat and phone line are Eljae, on our own Lina account: the same system you get. Use the chat button at the bottom right, or hear the phone agent: call (619) 853-2687.