Website chat
Answers from your knowledge base, asks for a name and an email or phone only when someone needs a follow-up, and hands off unclear or sensitive questions to your team.
The platform
Everything Lina does, in one place.
Website chat, a phone line, a staff assistant and a website editor, running under your own brand on one bill, with one knowledge base behind them.
One engine
One system behind it all
Fix a wrong answer once in the Command Center dashboard, and it's corrected in the very next message — on chat, phone, and email, all at the same time. No retraining, no developer needed, no waiting for a new release.
The catalog
Everything that's built in
Phone line
A voice agent that answers your phone line day and night, and brings in your team on calls that are unclear or sensitive.
Staff assistant
Turns a rough note into a draft email, reply, or memo. Read each draft before you send it.
AI Website Editor
Change your live homepage by typing what you want in plain English. A bad edit can always be rolled back.
Web Scraper (Site Sync)
Reads your own website on a schedule you pick and adds what it finds to the knowledge base.
The building blocks behind them
Knowledge Engine
A knowledge base that fixes its own mistakes. Your written notes always win over outdated information.
Command Center + team roles
The one dashboard that runs it all, under your brand, with three access levels checked on the server every time.
Email Ingestion
Mail sent to a domain you register through Lina arrives on its own, or forward or BCC mail to your organization's own Lina address. Real conversations go through a human check before publishing.
Smart Alerts
Email notifications your team can subscribe to, with control over who gets them, quiet hours, and what triggers them.
Unified CRM
One record per person across chat, phone, and email, so no one shows up twice. Export to a spreadsheet with one click.
Platform Core
Safety rules that can never be changed, and AI models we run for you, so there is no AI account or key to set up.
Topics & mood
Reads the intent and tone of website chat messages as they happen, without storing the message text.
Lina API
Keys that let your own software ask your Lina questions, read and add its knowledge and read its calls. Every plan includes API access; what it can reach follows the plan.
Your website, your phone number
Works with what you already have
Your website
Paste one line into the website you already have — Wix, Squarespace, WordPress, Shopify — and a chat button appears on every page (some builders allow added code only on certain paid plans). Or add a “Chat with us” link to your Lina help page at yourname.linasystems.org (or your own web address, on any plan); a link works on any site.
Your phone number
Lina provides a new number and answers it.
Already have a number people know?
Most carriers can forward its calls to your Lina number — all calls, after hours, or when the line is busy. That forwarding is a feature of your phone company's service, set up with them; Lina doesn't move your existing line. If you forward it, the number you give Lina for urgent calls must be a mobile or desk phone — never the line you forwarded to Lina.
Your knowledge
Point Lina at the website you have and it reads your pages on a schedule; add notes for the rest, and both the chat and the phone answer from them.
The Command Center
What your team sees, for real
These are real screens from the Command Center, using a made-up organization and sample data.
Under Settings → Account, a usage card shows your included allowances against what you've used this month — no overage bill.
Your team has gone home. The phone still rings, and Eljae answers it. Call (619) 853-2687, Lina’s own line, to hear Eljae pick up, or read one made-up night, start to finish.
Talk to Eljae
Try it, then start when you’re ready.
This site’s chat and phone line are Eljae, on our own Lina account: the same system you get. Use the chat button at the bottom right, or hear the phone agent: call (619) 853-2687.