Website chat
A chat helper with your name on it.
Eljae collects a visitor's details, answers from your knowledge base, and hands the hard questions to your team.
From $49/mo · on every plan · no setup fee
What it does
The front door to everything — no visitor slips through the cracks
This is the front door to your install: a web chat assistant on your own help page, carrying your name and look. Paste one line into the website you already have, and a chat button on every page opens it; or link to the page. Visitors ask right away, with no form first. It answers from your knowledge base, hands off uncertain or sensitive questions to your team, and asks for a name and an email or phone only when someone needs a follow-up — so no interested visitor gets lost between "I'm curious" and "I've made contact," and every contact it collects goes straight into your CRM.
It speaks two languages right out of the box, and it is built to tell the truth if someone asks whether it's an AI — on both the website and the phone. That instruction comes from the platform, and your team can't turn it off.
- Answers first; asks for a name and an email or phone only when someone needs a follow-up
- Answers come from your own knowledge base, not guesswork
- Hands off to a real person on uncertain or sensitive questions
- Bilingual out of the box
- Built to tell the truth if asked whether it's an AI — not optional
- Every visitor it collects lands in your CRM as one combined record
One engine, two editions
Business or the Campaign edition — the same assistant, set up two ways
Business edition — built for the front desk
In the Business edition the chatbot is your front desk and support assistant. It answers questions about your products, services, and hours from your knowledge base, collects the lead's info, and hands off anything sensitive to your staff — for businesses and nonprofits alike, at the same price.
Campaign edition — adds the political toolkit
The Campaign edition adds the political toolkit on top (the editions page lists it). It asks a visitor for a name and an email or phone when they want a person, a callback or to get involved, so every contact reaches the voter file, and sends field-organizer and get-involved questions to the right person on your team. It's a working part of your field operation, not just a generic chat widget.
Both editions — the Website chat is part of the core of every plan.
How it answers, and where it lives
How it stays accurate
Answers from your knowledge, or it hands off
Accuracy comes first in how the chatbot is built. On every conversation the platform instructs it not to make things up and to say so when it doesn't know, and no setting removes that rule. It's set up to answer from your knowledge base and, when it isn't sure, to hand off to your team instead of guessing at hours, dollar amounts, positions, or names. Like any AI it can still get something wrong, so review what it says. And if an answer is wrong, you fix it once in the Command Center — the fix shows up in the very next message, on both chat and phone, right away. No retraining, no developer, no waiting for a new release.
Where it runs
On your own help page, with your name — included in every plan
The chatbot lives on your help page at yourname.linasystems.org — or your own web address, on any plan — with your name and your colors on it. Paste one line into the website you already have and a chat button appears on every page, or add a link to your help page. It starts out as a plain placeholder called "Your Organization" and becomes fully yours through the dashboard — no coding needed to brand it. It's one of the 5 main channels, and it's the only one every customer gets from day one: it's part of the base plan in both the Business and Campaign editions.
It runs on the very same system every customer gets — the one behind this site’s chat and Lina’s own phone line, already running in production. Every change has to pass our automated tests and a scan for leaked passwords before it goes live. Sign up and your space is ready right away — set it up yourself, or tell us and we'll help.
Talk to Eljae
Try it, then start when you’re ready.
This site’s chat and phone line are Eljae, on our own Lina account: the same system you get. Use the chat button at the bottom right, or hear the phone agent: call (619) 853-2687.