// Module 01 — Public AI Chatbot
Your branded web assistant — it captures the visitor, then carries them through.A chat helper with your name on it — it gets the visitor's info, then guides them the rest of the way.
Most sites lose people in the gap between "interested" and "reached a human": someone reaches out, then waits. The Public AI Chatbot closes that gap. It opens with an intake gate, answers from your knowledge base, escalates the hard questions to your team, and — on Campaign installs — runs voter-guide and donation flows in the same conversation.
Most websites lose people in the wait between "I'm interested" and "I reached a real person": someone reaches out, then sits there waiting. The Public AI Chatbot closes that gap. It starts by collecting a few details, answers questions using your knowledge base, hands the hard questions to your team, and — on Campaign installs — helps with voter guides and donations in the same conversation.
// What it does
The front door of the whole platform — and it never lets a visitor slip awayThe front door to everything — no visitor slips through the cracks
This is the public-facing entry point to your install: a fully-branded web chat assistant on your own domain. It opens with an intake gate that captures name, email, phone, and ZIP before answering, so no interested visitor is lost in the gap between curiosity and contact. From there it answers from your knowledge base, escalates uncertain or sensitive questions to your team, and hands every captured contact straight into your CRM.
This is the front door to your install: a web chat assistant on your own website, carrying your name and look. It starts by collecting a name, email, phone, and ZIP code before it answers anything, so no interested visitor gets lost between "I'm curious" and "I've made contact." From there it answers questions using your knowledge base, hands off uncertain or sensitive questions to your team, and sends every contact it collects straight into your CRM.
It's bilingual out of the box, and it discloses that it's an AI when asked — by design, on both web and phone. That honesty isn't a setting your operators can flip off; it's part of a fixed safety floor baked into the platform.
It speaks two languages right out of the box, and it always tells the truth if someone asks whether it's an AI — on both the website and the phone. That honesty can't be turned off by your team; it's a fixed, built-in rule.
- Intake gate captures name, email, phone, and ZIP before answering
- Collects name, email, phone, and ZIP code before it answers anything
- Grounded answers drawn from your own knowledge base
- Answers come from your own knowledge base, not guesswork
- Escalation to a human on uncertain or sensitive questions
- Hands off to a real person on uncertain or sensitive questions
- Bilingual out of the box
- Discloses that it's an AI when asked — compliance-safe by design
- Tells the truth if asked whether it's an AI — built in, not optional
- Every captured visitor flows into your unified CRM as one record
- Every visitor it collects lands in your CRM as one combined record
// One engine, two editions
Campaign vs. Business — the same assistant, two presetsCampaign or Business — the same assistant, set up two ways
Campaign — built for the ballotCampaign — built for politics
On a Campaign install the chatbot keeps its political DNA intact. It runs voter-guide and endorsement flows, fields donation inquiries, and routes by district. Intake captures name, email, phone, and ZIP for the voter file, and field-organizer and volunteer-wayfinding questions escalate to the right person on your team. It's the front line of your digital field operation, not a generic widget.
On a Campaign install the chatbot keeps its political features. It runs voter-guide and endorsement conversations, answers donation questions, and routes people by district. It collects name, email, phone, and ZIP for the voter file, and sends field-organizer and volunteer questions to the right person on your team. It's a working part of your field operation, not just a generic chat widget.
Business — built for the front deskBusiness — built for the front desk
On a Business install the exact same engine is de-politicized into a clean support assistant. It answers product, service, and hours questions from your knowledge base, captures the lead, and escalates anything sensitive to staff. The one-time de-politicization step is funded by the higher Business setup and verified at onboarding, so what ships is a support tool with no campaign features anywhere in it.
On a Business install, that same engine has all the political features removed, leaving a clean support assistant. It answers questions about your products, services, and hours from your knowledge base, collects the lead's info, and hands off anything sensitive to your staff. Removing the political features is a one-time step covered by the higher Business setup fee and checked during onboarding, so what you get is a support tool with no campaign features in it at all.
Both editions — the Public AI Chatbot is part of the core of every plan.
// How it stays accurate
Grounded answers, or it escalates — it does not make things upReal answers, or it hands off — it never makes things up
The chatbot is built accuracy-first, with a no-fabrication rule enforced in code, not just in a prompt. It grounds every answer in your knowledge base and follows a cite-or-decline guard: when it isn't sure, it escalates to your team rather than inventing hours, dollar figures, endorsements, or names. And when an answer is wrong, you fix it once from the Command Center — the correction is live in the very next message, across chat and phone, in a single turn. No retraining, no developer, no redeploy.
Accuracy comes first in how the chatbot is built — it's not allowed to make things up, and that rule is locked into the code itself, not just a suggestion. Every answer has to come from your knowledge base. When it isn't sure, it hands off to your team instead of guessing at hours, dollar amounts, endorsements, or names. And if an answer is wrong, you fix it once in the Command Center — the fix shows up in the very next message, on both chat and phone, right away. No retraining, no developer, no waiting for a new release.
// Where it runs
Branded on your own domain — included in every planOn your own website, with your name — included in every plan
The chatbot lives on your public site, under your name, in your colors. It starts neutral as "Your Organization" and becomes entirely yours from the dashboard — no code required for the brand. It's one of 12 modules in the platform and one of the 5 headline channels, and it's the only one every customer gets on day one: it's part of the core of every plan of both the Campaign and Business editions.
The chatbot lives on your public website, with your name and your colors on it. It starts out as a plain placeholder called "Your Organization" and becomes fully yours through the dashboard — no coding needed to brand it. It's one of 12 modules in the platform and one of the 5 main channels, and it's the only one every customer gets from day one: it's part of the base plan in both the Campaign and Business editions.
It runs on the same engine that ships to every customer — the same system running in a real, live operation, backed by 2,600+ tests passing before every deployment. Most installs go live in days, not weeks, because about 90% of the rebrand is no-code content you set in the dashboard.
It runs on the very same system every customer gets — a real system already running in live operation, checked by 2,600+ tests passing before every update goes out. Most installs are live in days, not weeks, because about 90% of making it yours just means setting up content in the dashboard, no coding needed.
// Live demo
See it answering real questions right nowWatch it answer real questions, right now
The live demo runs the exact system that ships to customers — try it as a campaign or as a business.
This demo runs the exact same system real customers get — try it set up as a campaign or as a business.