Module 01 — Public AI Chatbot
A chat helper with your name on it — it gets the visitor's info, then guides them the rest of the way.
Most websites lose people in the wait between "I'm interested" and "I reached a real person": someone reaches out, then sits there waiting. The Public AI Chatbot closes that gap. It starts by collecting a few details, answers questions using your knowledge base, hands the hard questions to your team, and — in the Campaign edition — handles the political questions in the same conversation.
What it does
The front door to everything — no visitor slips through the cracks
This is the front door to your install: a web chat assistant on your own website, carrying your name and look. It starts by collecting a name, email, phone, and ZIP code before it answers anything, so no interested visitor gets lost between "I'm curious" and "I've made contact." From there it answers questions using your knowledge base, hands off uncertain or sensitive questions to your team, and sends every contact it collects straight into your CRM.
It speaks two languages right out of the box, and it always tells the truth if someone asks whether it's an AI — on both the website and the phone. That honesty can't be turned off by your team; it's a fixed, built-in rule.
- Collects name, email, phone, and ZIP code before it answers anything
- Answers come from your own knowledge base, not guesswork
- Hands off to a real person on uncertain or sensitive questions
- Bilingual out of the box
- Tells the truth if asked whether it's an AI — built in, not optional
- Every visitor it collects lands in your CRM as one combined record
One engine, two editions
Campaign or Business — the same assistant, set up two ways
Campaign edition — built for politics
In the Campaign edition the chatbot keeps the political toolkit (the editions page lists it). It collects name, email, phone, and ZIP for the voter file, and sends field-organizer and get-involved questions to the right person on your team. It's a working part of your field operation, not just a generic chat widget.
Business edition — built for the front desk
On a Business install, that same engine has all the political features removed, leaving a clean support assistant. It answers questions about your products, services, and hours from your knowledge base, collects the lead's info, and hands off anything sensitive to your staff. The Business edition simply starts out that way — at the same price — so what you get is a support tool with no political features in it at all.
Both editions — the Public AI Chatbot is part of the core of every plan.
How it stays accurate
Real answers, or it hands off — it never makes things up
Accuracy comes first in how the chatbot is built — it's not allowed to make things up, and that rule is locked into the code itself, not just a suggestion. Every answer has to come from your knowledge base. When it isn't sure, it hands off to your team instead of guessing at hours, dollar amounts, positions, or names. And if an answer is wrong, you fix it once in the Command Center — the fix shows up in the very next message, on both chat and phone, right away. No retraining, no developer, no waiting for a new release.
Where it runs
On your own website, with your name — included in every plan
The chatbot lives on your public website, with your name and your colors on it. It starts out as a plain placeholder called "Your Organization" and becomes fully yours through the dashboard — no coding needed to brand it. It's one of 12 modules in the platform and one of the 5 main channels, and it's the only one every customer gets from day one: it's part of the base plan in both the Campaign and Business editions.
It runs on the very same system every customer gets — a real system already running in live operation. Every change has to pass our automated tests and a scan for leaked passwords before it goes live. Sign up and your space is ready within minutes — set it up yourself, or tell us and we'll help.
Live demo
Watch it answer real questions, right now
This demo runs the exact same system real customers get — try it as the Campaign edition or the Business edition.
Who it’s for
For teams answering website questions about their services, products, and hours, with staff available for questions that need a person.
How it works in 3 steps
- 1Choose your plan and sign up. If an invitation is required, request a code first.
- 2Add your organization’s knowledge and brand in the dashboard. See the setup guide.
- 3Share your web address and start answering from your knowledge. Phone and staff drafting tools are available on eligible plans; compare features.