// Module 03 — AI Phone Agent
An always-on AI front desk that answers 24/7 — and knows when to hand off.
An AI front desk that's always on, answers any time of day, and knows when to hand off to a person.
Most calls arrive after hours, during a rush, or on the one line nobody can pick up. The AI Phone Agent answers your number around the clock, grounds every answer in your knowledge base, and warm-transfers to your team the moment a call turns uncertain or sensitive — with a hard cost cap on every call.
Most calls come in after hours, during a busy rush, or on the one line nobody can answer. The AI Phone Agent picks up your number around the clock, bases every answer on your knowledge base, and brings in your team the moment a call gets unclear or sensitive — with a firm cost limit on every single call.
← Back to the platform overview
// The coverage gap
The phone never stops — your staff has to.
The phone keeps ringing even when your staff has to stop.
Every missed call is a voter who didn't get an answer, a customer who called a competitor, or a question that piled up for Monday morning. Voicemail isn't coverage, and a bigger phone tree isn't an answer. The AI Phone Agent picks up on the first ring at 2am the same way it does at 2pm — speaking from the exact same knowledge that powers your web chat, so the answer your caller hears matches the answer on your site and the answer your team would give. When it can't help, it doesn't guess: it hands the call to a person.
Every call you miss is a voter who never got an answer, a customer who called your competitor instead, or a question that just sits there until Monday. Voicemail doesn't really cover you, and a bigger phone menu isn't an answer either. The AI Phone Agent picks up on the first ring at 2am the same way it does at 2pm — using the same knowledge that powers your web chat, so callers hear the same answer as your website and your team. When it can't help, it doesn't make something up — it hands the call to a real person.
// What it does
A real voice agent, not a phone tree.
A real conversation, not a phone menu.
- Answers 24/7 on your own number. Always-on coverage on the line you already publish — no after-hours gap, no voicemail backlog, no "please call back during business hours."
- Grounded answers, spoken aloud. Every response is grounded in your knowledge base — the same self-correcting source that powers your web chat. Correct an answer once in the Command Center and it's live on the phone in the next call, no retraining and no redeploy.
- Warm transfer and live escalation. When a call is uncertain or sensitive, the agent escalates in real time — warm-transferring or alerting staff instead of inventing an answer.
- Records every call. Every call is recorded so you have a complete record of what was asked and what was said.
- Fires the same alerts as chat. Phone reuses the exact escalation engine as your web chat, so a phone escalation fires the same email and team alert — one workflow across every channel.
- Discloses it's an AI. On the phone, as on the web, it discloses that it's an AI when asked — part of a fixed safety floor your settings can't override.
- Answers 24/7 on your own number. Always-on coverage on the line you already give out — no gap after hours, no pile of voicemails, no "please call back during business hours."
- Answers based on real facts, spoken out loud. Every answer comes from your knowledge base — the same self-correcting source behind your web chat. Fix an answer once in the Command Center, and it's live on the phone on the very next call — no retraining, no new release needed.
- Warm transfer and live hand-off. When a call is unclear or sensitive, the agent hands it off right away — transferring the call or alerting staff instead of making something up.
- Records every call. Every call is recorded, so you have a full record of what was asked and what was said.
- Sends the same alerts as chat. Phone uses the exact same hand-off system as your web chat, so a phone hand-off sends the same email and team alert — one process across every channel.
- Tells you it's an AI. On the phone, just like on the web, it says it's an AI when asked — part of a fixed safety rule your settings can't turn off.
// Cost is bounded
Every call has a ceiling — by design.
Every call has a built-in spending limit.
Open-ended voice AI is where bills run away. The AI Phone Agent caps the cost of every single call before it starts, so a busy day or a stuck caller can't turn into a surprise on your statement.
Voice AI with no limits is exactly how bills get out of control. The AI Phone Agent sets a cost cap on every single call before it even starts, so a busy day or a caller stuck on the line can't turn into a surprise charge.
- Per-call time limit with a spoken warning. A configurable cap on call length, with a spoken heads-up before the call ends — no call runs forever.
- Concurrency caps. A ceiling on simultaneous calls bounds your peak spend even during a surge.
- 500 included minutes every month. Phone-enabled plans include a recurring monthly allowance of 500 phone minutes — not a one-time grant.
- Transparent overage. Beyond the monthly allowance, minutes meter separately at $0.10–0.12/min, so your flat monthly base never moves with a busy or quiet month.
- A time limit on every call, with a spoken warning. You set how long a call can run, and the caller hears a heads-up before it ends — no call goes on forever.
- A limit on calls happening at once. A cap on simultaneous calls keeps your peak cost in check, even during a busy surge.
- 500 minutes included every month. Phone-enabled plans come with 500 phone minutes every month, refreshed each month — not a one-time amount.
- Clear, simple overage pricing. Once you go past your monthly minutes, extra minutes are billed separately at $0.10–0.12/min, so your flat monthly base price never changes, busy month or quiet month.
Phone minutes and AI usage are metered separately from your platform retainer — the base stays fixed while usage stays transparent. Need more headroom? Surge concurrency adds +10 calls ($200/mo) or +25 calls ($400/mo).
Phone minutes and AI usage are billed separately from your platform base fee — the base price stays fixed while usage stays clear and visible. Need more room for busy periods? Surge capacity adds +10 calls ($200/mo) or +25 calls ($400/mo).
// Built on real infrastructure
A production-grade audio bridge, not a demo gadget.
Real, working technology — not just a demo gadget.
The agent runs on a Twilio + Google Gemini Live native-audio bridge: Twilio carries the call, Gemini Live handles the conversation, and your knowledge base supplies every fact. It's the same engine running in a real, live operation — built on a platform running in production, not a prototype. Because almost all of the setup is no-code content you set in the dashboard, you go live in days, not weeks.
The agent runs on a Twilio + Google Gemini Live connection: Twilio carries the phone call, Gemini Live handles the conversation, and your knowledge base supplies every fact it uses. It's the same engine already running in a real, live operation — built on a platform running in production, not a prototype. Because almost all of the setup is content you fill in on the dashboard, no coding needed, you can go live in days, not weeks.
- Signature-verified inbound webhooks. Calls into the system are cryptographically signature-verified, so only legitimate telephony events are accepted.
- Fail closed. If a request can't be verified, it's rejected — the system fails closed rather than open.
- One isolated install per customer. Your phone agent runs on your own dedicated deployment — your data, your brand, your keys — with no shared-tenant co-mingling.
- Backed by 2,600+ tests passing. The platform is covered by 2,600+ automated tests, run before every deployment.
- Verified incoming calls. Every call into the system is checked with a digital signature, so only real, legitimate calls get through.
- Rejects anything it can't verify. If a request can't be confirmed as genuine, it's turned away rather than let through.
- Your own separate install. Your phone agent runs on its own dedicated setup — your data, your brand, your keys — never mixed in with any other customer.
- Backed by 2,600+ passing tests. The platform is checked by over 2,600 automated tests before every update goes live.
// Editions & plans
Available as the AI Phone Agent module.
Available as the AI Phone Agent add-on.
The AI Phone Agent is a $299/mo module — included in the Growth and Full Stack bundles, and available as an add-on on any plan. The 500 included monthly minutes come bundled with every phone-enabled plan. Same engine, two presets:
The AI Phone Agent is a $299/mo add-on — included in the Growth and Full Stack bundles, and available as an add-on on any plan. The 500 included minutes every month come with every phone-enabled plan. Same system, two ready-made setups:
Campaign
A 24/7 voter-question line
A voter question line, open day and night
Built for the ballot. The phone agent answers voter and constituent questions around the clock, grounded in your voter guide and knowledge base, and warm-transfers to your field team when a call needs a person. Available as the AI Phone Agent module ($299/mo) — included in the Growth and Full Stack bundles.
Built for elections. The phone agent answers voter and constituent questions around the clock, basing its answers on your voter guide and knowledge base, and hands the call to your field team when it needs a person. Available as the AI Phone Agent add-on ($299/mo) — included in the Growth and Full Stack bundles.
Business
An AI front desk
Built for the front desk. The phone agent fields customer and support questions 24/7, grounded in your de-politicized knowledge base, and hands off to staff on anything sensitive. Available as the AI Phone Agent module ($299/mo) — included in the Growth and Full Stack bundles.
Built for the front desk. The phone agent answers customer and support questions 24/7, basing its answers on your non-political knowledge base, and hands off to staff for anything sensitive. Available as the AI Phone Agent add-on ($299/mo) — included in the Growth and Full Stack bundles.
Competitive frame: voice-AI vendors advertise $0.05–0.09/min but bill $0.15–0.31 all-in once LLM, transcription, and telephony are stacked — and you coordinate those vendors. LINAsystems is one fully-managed integrated price for the whole stack. See full pricing →
For comparison: voice-AI vendors advertise $0.05–0.09/min but actually bill $0.15–0.31 all-in once the AI, transcription, and phone service are added together — and you're the one juggling those vendors. LINAsystems is one fully-managed price for the whole thing. See full pricing →
// Live demo
See it answering real questions right now
Watch it answer real questions, right now
The live demo runs the exact system that ships to customers — try it as a campaign or as a business.
This demo runs the exact same system real customers get — try it set up as a campaign or as a business.