Module 03 — AI Phone Agent

An AI front desk that's always on, answers any time of day, and knows when to hand off to a person.

Most calls come in after hours, during a busy rush, or on the one line nobody can answer. The AI Phone Agent picks up your number around the clock, bases every answer on your knowledge base, and brings in your team the moment a call gets unclear or sensitive — with a firm cost limit on every single call.

← Back to the platform overview

The coverage gap

The phone keeps ringing even when your staff has to stop.

Every call you miss is a voter who never got an answer, a customer who called your competitor instead, or a question that just sits there until Monday. Voicemail doesn't really cover you, and a bigger phone menu isn't an answer either. The AI Phone Agent picks up on the first ring at 2am the same way it does at 2pm — using the same knowledge that powers your web chat, so callers hear the same answer as your website and your team. When it can't help, it doesn't make something up — it hands the call to a real person.

What it does

A real conversation, not a phone menu.

Answers 24/7 on your organization's number. We set up a phone number for your organization; give it out and you get always-on coverage — no gap after hours, no pile of voicemails, no "please call back during business hours."
Answers based on real facts, spoken out loud. Every answer comes from your knowledge base — the same self-correcting source behind your web chat. Fix an answer once in the Command Center, and it's live on the phone on the very next call — no retraining, no new release needed.
Warm transfer and live hand-off. When a call is unclear or sensitive, the agent hands it off right away — transferring the call or alerting staff instead of making something up.
Writes down every call. Each call's transcript and summary are emailed to your team. Recording is off unless you turn it on — and if you do, callers are told the call is being recorded.
Sends the same alerts as chat. Phone uses the exact same hand-off system as your web chat, so a phone hand-off sends the same email and team alert — one process across every channel.
Says it's an AI, right away. Every call the AI answers starts by telling the caller they're talking to an AI, and it is instructed never to pretend to be a person — a platform rule your settings can't turn off.

Cost is bounded

Every call has a built-in spending limit.

Voice AI with no limits is exactly how bills get out of control. The AI Phone Agent sets a cost cap on every single call before it even starts, so a busy day or a caller stuck on the line can't turn into a surprise charge.

A time limit on every call, with a spoken warning. You set how long a call can run, and the caller hears a heads-up before it ends — no call goes on forever.
A limit on calls happening at once. A cap on simultaneous calls keeps your peak cost in check, even during a busy surge.
Minutes included, with a firm limit. Pro and Complete include a set number of phone minutes each month. The limit holds even during a call, with a spoken heads-up — you never get a per-minute bill.
A number we set up for you. Your organization's phone number lives in our phone account and we set it up — you don't need your own phone-company account or bill.

Phone minutes and AI answers are included up to a monthly limit — we email you when you're at 80% and 100%, and your plan price never changes. Expecting a busy stretch? Talk to us and we'll agree on extra capacity first.

Built on real infrastructure

Real, working technology — not just a demo gadget.

The agent runs on a Twilio + Google Gemini Live connection: Twilio carries the phone call, Gemini Live handles the conversation, and your knowledge base supplies every fact it uses. It's the same engine already running in a real, live operation — built on a platform running in production, not a prototype. Because almost all of the setup is content you fill in on the dashboard, you can go live in days, not weeks — and we help you do it.

Verified incoming calls. Every call into the system is checked with a digital signature, so only real, legitimate calls get through.
Rejects anything it can't verify. If a request can't be confirmed as genuine, it's turned away rather than let through.
Your own sealed space. Your phone agent runs in your own isolated space — your data, your brand — never mixed in with any other customer.
Checked before every update. Every change has to pass our automated tests and a scan for leaked passwords before it goes live.

Editions & plans

Included with Pro and Complete.

The AI Phone Agent comes with Pro ($99/mo) and Complete ($349/mo) — we set up a phone number for your organization and it starts answering. Same system, two ready-made setups:

Campaign edition

A voter question line, open day and night

Built for elections. The phone agent answers voter and constituent questions around the clock, basing its answers on your knowledge base and key facts, and hands the call to your field team when it needs a person. Included in Pro and Complete.

Business edition

An AI front desk

Built for the front desk. The phone agent answers customer and support questions 24/7, basing its answers on your non-political knowledge base, and hands off to staff for anything sensitive. Included in Pro and Complete.

For comparison: voice-AI companies usually bill you per minute, so the cost is hard to predict. Here the phone agent is part of the plan — $99 a month (Pro) with minutes included and a firm limit, so there's no per-minute bill. See full pricing →

Live demo

Watch it answer real questions, right now

This demo runs the exact same system real customers get — try it as the Campaign edition or the Business edition.

Get started See the Campaign edition demo → See the business demo →

Who it’s for

For businesses and organizations that need phone answers from their own knowledge, with transfers or alerts to staff when needed.

How it works in 3 steps

1
Choose your plan and sign up. If an invitation is required, request a code first.
2
Add your organization’s knowledge and brand in the dashboard. See the setup guide.
3
Share your web address and start answering from your knowledge. Phone and staff drafting tools are available on eligible plans; compare features.

Get started