Module 05 — Command Center + RBAC

One dashboard runs everything — and every important action is written down.

The Command Center is the one dashboard for running the whole platform, carrying your brand all the way down to the admin screen itself. Three roles control who can do what, a permanent record shows who did what and when, and a Dispatch board tells your team exactly what needs attention — across chat, phone, and email — before it turns into a problem. Six console areas live here: the AI Website Editor, Email Ingestion, Smart Alerts, the Unified CRM, the Platform Core, and the Dispatch board.

← Back to the product overview

Roles & accountability

Three roles, enforced by the system itself — not just hidden in the screen.

Every action is checked by the system itself, not just by what buttons happen to be visible. Hiding a button isn't real security — Lina blocks the action itself, underneath the screen. Three roles, each one adding more access than the last, decide what each staff member can do. What they're not allowed to do, they truly can't do — it's not just hidden from view.

Viewer — can look but not touch, across whatever your plan includes. Viewers can watch conversations, the knowledge library, and the Action Center, but can't change content, settings, or passwords/keys.
Editor — can do everything except manage accounts and passwords/keys. Editors handle the daily work: fixing wrong answers, managing the knowledge library, working in the customer database, and handling alerts and hand-offs to a person.
Admin — full control, including accounts, billing, and connection settings. Admin is the only role that can manage team accounts and billing.
A permanent activity log — every important action gets written down in a record that can't be edited or erased. Looking up someone's private information is itself controlled and logged.
Secure logins — staff sign in with logins that expire on their own, so an old or stolen browser tab doesn't stay open as a way in.
Login alerts — your team can get notified the moment someone logs in, instead of finding out weeks later while reviewing old records.

Module entitlements

You only see what your plan pays for — and that line is real, not just for show.

Which modules you can use is enforced the same way roles are: by the system itself, underneath the screen. A module your plan doesn't include is blocked with an error, not just a hidden button you could still click. The dashboard you log into is exactly what you paid for — Command Center + RBAC and the Platform Core come with every plan, while phone, the customer database, email handling, the Website Editor, and the staff AI tool turn on as modules included in your plan. Add a module and it shows up working — nothing is half-built or pretend-locked.

The other console surfaces

Five more tools live inside the same dashboard.

The Command Center isn't just roles and an activity log — it's where the rest of your day-to-day work happens. Each tool below is a full module on its own, available depending on your edition and plan.

AI Website Editor

Edit your live public homepage just by typing plain-English instructions. The AI makes precise, exact edits to the page, checked and applied behind the scenes, with one automatic retry if something doesn't line up — plus a live preview so you see the change before it's final. Saved versions are protected, so a bad edit can always be rolled back to the clean starting point. You can redesign the page without hiring a developer.

Included on every plan — Starter, Pro, and Complete.

Email Ingestion

Your organization gets its own forwarding address — forward or BCC mail to it from Gmail, Outlook, or a phone's mail app, and it lands in your Command Center. It sorts mass mailings from one-on-one conversation threads, cleans up staff email addresses, and automatically adds mass mailings to the knowledge library — while one-on-one threads go through a human review step first, before anything gets published. Notes marked internal or do-not-touch are kept out of this everywhere, with no exceptions.

Included with Pro and Complete.

Smart Alerts

Staff can subscribe to alerts sent by email and, if you choose, by Telegram push notification — with control over who gets them, quiet hours, and which events trigger one. Alerts go out for hand-offs to a person, logins, software updates, and knowledge or system-health events. Delivery is best-effort — if Telegram happens to be down, it never breaks anything else that's running live.

Both editions, every plan — part of the core (listed as "Notifications").

Unified CRM

One contact database that combines chat, phone, and email into a single record per person, automatically removing duplicates by matching email, then phone, then session. You can export contacts to a spreadsheet with one click (exports are controlled and logged), see when each person first and last showed up and how many sessions they've had, and permanently erase a person's private information across every channel if asked. Sensitive personal information is hidden by default in admin views.

Included with Pro and Complete. Both editions: Circle, one contact list for everyone who has reached out.

Platform Core — AI models run for you, with fixed safety rules

The shared foundation every plan includes: a fixed set of safety rules the AI can't be talked out of, safe and reliable data saving, traffic limits to prevent overload, and AI models we run for you (Google Gemini and OpenAI) — no AI account or key needed. Our own passwords and keys are kept in our hosting provider's encrypted settings and are never shown, logged, or sent back out by the system.

Both editions, every plan — part of the core.

Dispatch board & Priority Action Center

One screen that shows everything that needs a person's attention — across every tool.

Your staff shouldn't have to dig through four separate screens to find problems. The Dispatch board pulls open work from everywhere into one list, and the Priority Action Center flags the small issues that quietly hurt an AI system if nobody fixes them — both refreshed every time someone logs in.

Dispatch boardPulls open work together from everywhere: items waiting for review, phone calls to return, and people who seem at risk of leaving flagged by the system. One single number — not separate screens — so your team knows the workload the moment they log in. If one source breaks, it just contributes nothing; it never breaks the whole board.

Unfinished setupFlags it when the phone line, email forwarding, or alerts aren't set up yet, so a tool never quietly fails on your visitors without anyone noticing.

Stale knowledgePoints out information that's gone out of date or hasn't been refreshed, so the assistant answers with today's facts instead of yesterday's.

Flagged repliesSurfaces answers and hand-offs that need a person to look at them, sending unclear or sensitive moments to your team instead of letting them slide by.

Tied to alertsThe same events shown in the Action Center and Dispatch board can also send Smart Alerts by email and, if you choose, Telegram — so urgent items reach your team even when nobody's logged in.

Why it holds up

Built so you can trust it with your name on it.

The Command Center runs on a platform that's already live in real use — the same system running a real operation, not a prototype — and every change has to pass our automated tests and a scan for leaked passwords before it goes live. Role enforcement, plan boundaries, and the activity log are exactly the parts that need to hold up under pressure, so they're built into the code itself, not just assumed to work because the screen looks right. For the full picture on isolation, how secrets are handled, and the safety rules, see our security page.

Read how we handle security and isolation →

Live demo

Watch it answer real questions, right now

This demo is the exact same system real customers get — try it as the Campaign edition or the Business edition.

Get started See the Campaign edition demo → See the business demo →

Who it’s for

For teams managing AI answers, shared knowledge, contact records, and staff access in one dashboard.

How it works in 3 steps

1
Choose your plan and sign up. If an invitation is required, request a code first.
2
Add your organization’s knowledge and brand in the dashboard. See the setup guide.
3
Share your web address and start answering from your knowledge. Phone and staff drafting tools are available on eligible plans; compare features.

Get started