Answers from what you write down
Hours, services, service area, what to do until you open and anything you are happy to quote. Eljae answers from that and nothing more.
Lina after hours
After-hours answering service, answered by an AI
Calls do not stop when you lock up. Eljae, Lina’s AI receptionist, answers your phone line in the evening, overnight and on weekends from the information you write down, tells every caller it is an AI, and puts the calls that cannot wait through to the number you choose.
What happens to a call at 9pm
A caller hears your name, learns they are talking to an AI, and asks their question. Eljae answers from your knowledge: hours, services, what to do until you open. If the caller asks for a person, or the question is not covered, Eljae does not guess: it puts the call through to your urgent number or takes the caller’s name and number for a call-back, and your team sees it in the morning.
Urgent calls reach a person
When a caller asks for a person, Eljae can put the call through to the number you choose, or take the caller’s name and number and tell your team who to ring back. The urgent number can be whoever is on call that night.
A written record by morning
Call transcripts and summaries go to your team. Recording is off unless you turn it on, and callers are told when it is on. Every call Eljae answers starts by telling the caller they are talking to an AI.
How the phone agent works · The phone line · How shared knowledge works
What it needs from you
You provide the knowledge (hours, services, what counts as urgent and what can wait until morning), the number urgent calls should go to at night, and the contact for alerts. If you want people to keep dialing the number they know, most carriers can forward its calls to your Lina number. That forwarding is a feature of your phone company’s service, set up with them; Lina doesn’t move your existing line. If you forward it, the number you give Lina for urgent calls must be a mobile or desk phone — never the line you forwarded to Lina.
Your plan includes phone minutes each month. Past them, calls ring through to your own phone or voicemail and we email you — nothing more is billed unless you ask for more capacity.
Plans that include this tool
- Pro: $99/month · $990/year. Website chat plus your own phone line, answered by the AI.
- Complete: $349/month · $3,490/year. Everything in Pro, plus we load your knowledge and tune your assistants for you, and a standard-priced domain of your own is included.
- Phone Line: $39/month · $390/year. Your own phone line, answered by AI — on its own.
Compare included usage and features on the pricing page. AI usage is included up to each plan’s allowance.
Get started with your own space
Choose a plan for your business, or ask us about setup before signing up.