Any hour, on your own number
The phone line, on Pro, Complete and the Phone Line plan, picks up any hour on a number Lina sets up for you.
Lina for HVAC and electrical contractors
AI receptionist for HVAC and electrical contractors
A furnace quits at midnight, a breaker trips on a Sunday, and the caller who gets voicemail calls the next company. Eljae, Lina’s AI receptionist, answers from what you write down, puts emergency calls through to the person on call, and takes the details for everything else.
Emergency calls reach a person, the rest wait for morning
Write down what you service, the areas you cover, your hours, what counts as an emergency and anything you are happy to quote. Eljae answers from that. When a caller describes an emergency or asks for a person, Eljae puts the call through to the number you choose; otherwise it takes the caller’s name, number and the problem for a call-back.
Service areas, hours and what you work on
Callers ask whether you cover their town, whether you service their brand and when you can come. Eljae answers from your notes and takes details for a call-back when it cannot.
A record of every call
Call transcripts and summaries go to your team. Recording is off unless you turn it on, and callers are told when it is on. Every call Eljae answers starts by telling the caller they are talking to an AI.
How the phone agent works · The phone line · How shared knowledge works
What it needs from you
You provide the knowledge (services, service area, hours, what is an emergency, what you will quote), the number emergency calls should go to, and the contact for alerts. If you want people to keep dialing the number they know, most carriers can forward its calls to your Lina number. That forwarding is a feature of your phone company’s service, set up with them; Lina doesn’t move your existing line. If you forward it, the number you give Lina for urgent calls must be a mobile or desk phone — never the line you forwarded to Lina.
Your plan includes phone minutes each month. Past them, calls ring through to your own phone or voicemail and we email you — nothing more is billed unless you ask for more capacity. Eljae answers from your notes; it does not see your schedule or send a technician.
Plans that include this tool
- Pro: $99/month · $990/year. Website chat plus your own phone line, answered by the AI.
- Complete: $349/month · $3,490/year. Everything in Pro, plus we load your knowledge and tune your assistants for you, and a standard-priced domain of your own is included.
- Phone Line: $39/month · $390/year. Your own phone line, answered by AI — on its own.
Compare included usage and features on the pricing page. AI usage is included up to each plan’s allowance.
Get started with your own space
Choose a plan for your business, or ask us about setup before signing up.